Privacy Policy
1. Introduction
EasyRide VTC, represented by Aroutioun TSAKANIAN, attaches great importance to the protection of your personal data. This privacy policy aims to inform you about how we collect, use, store, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
2. Data Controller
Controller : Aroutioun TSAKANIAN
Company : EasyRide VTC
Legal form : Sole proprietor
Address : France
Email : easyride.provtc@gmail.com
Phone : +33 6 27 49 00 65
3. Data Collected
In connection with the use of our website and services, we collect the following personal data:
3.1 Identity data :
- First and last name
- Email address
- Phone number
3.2 Booking data :
- Pickup date and time
- Pickup and drop-off addresses
- Type of service requested
- Number of passengers and luggage
- Flight information (if applicable)
3.3 Payment data :
- Credit card information (processed securely by Stripe)
- Transaction history
3.4 Connection data :
- IP address
- Browser type
- Pages visited
- Connection date and time
4. Processing Purposes
Your personal data is collected and processed for the following purposes:
- Booking management and transport service execution
- Payment processing and invoicing
- Communication with customers (confirmations, reminders, modifications)
- Improvement of our services
- Compliance with legal and regulatory obligations
- Claims management and customer service
- Sending commercial information (with your consent)
5. Legal Basis for Processing
The processing of your personal data is based on the following legal grounds:
- Contract performance : for managing your booking and executing the service
- Legal obligation : for the retention of accounting and tax data
- Legitimate interest : for improving our services and the security of our website
- Consent : for sending marketing communications
6. Data Recipients
Your personal data may be transmitted to the following recipients:
- Internal staff : drivers and administrative service
- Service providers :
- Stripe (payment processing)
- Google Cloud Platform (website and database hosting)
- Google Maps (route calculation)
- Email sending service
- Competent authorities : upon legal or regulatory request
7. Data Retention
Your personal data is retained for the following periods:
- Booking data : 3 years from the last ride
- Accounting data : 10 years (legal obligation)
- Payment data : 13 months (Stripe)
- Marketing data : 3 years from last contact
- Cookies : 13 months maximum
8. Data Security
We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against any destruction, loss, alteration, disclosure, or unauthorized access:
- SSL/TLS encryption for data transmission
- Secure authentication for data access
- Secure hosting on Google Cloud Platform
- Payment processing via Stripe (PCI DSS certified)
- Limited data access (principle of least privilege)
- Regular backups
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
9.1 Right of access : You can obtain a copy of your personal data.
9.2 Right to rectification : You can request the correction of inaccurate data.
9.3 Right to erasure : You can request the deletion of your data in certain cases.
9.4 Right to restriction : You can request the restriction of processing of your data.
9.5 Right to portability : You can retrieve your data in a structured format.
9.6 Right to object : You can object to the processing of your data for marketing purposes.
9.7 Right to withdraw consent : When processing is based on your consent.
To exercise your rights, you can contact us:
- 📧 By email : easyride.provtc@gmail.com
- 📞 By phone : +33 6 27 49 00 65
- ✉️ By mail : France
We are committed to responding to your request within one month of receipt.
10. Cookies
Our site uses cookies to improve your browsing experience:
10.1 Essential cookies : Necessary for website operation (session, security).
10.2 Performance cookies : Allow analysis of website usage.
10.3 Third-party cookies : Google Maps, Stripe.
You can configure your browser to refuse cookies, but some website features may no longer be available.
11. Data Transfers Outside the EU
Some of our providers (Stripe, Google Cloud Platform) may process your data outside the European Union. In this case, we ensure that appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.).
12. Policy Modifications
We reserve the right to modify this privacy policy at any time. In case of substantial modification, we will inform you by email or via a notice on our website. The version in force is the one published on this page.
13. Complaint to CNIL
If you believe your rights are not respected, you can file a complaint with the French Data Protection Authority (CNIL):
- 📍 Address : 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
- 📞 Phone : 01 53 73 22 22
- 🌐 Website : www.cnil.fr
Last updated: January 2026