Question 1

How do I book a ride with EasyRide?

Accepted Answer

You can book directly on our website via the Booking page. Fill in your information (pickup location, destination, date, time) and confirm. You can also call us at 06 27 49 00 65.

Question 2

What is the minimum booking time?

Accepted Answer

We recommend booking at least 2 hours in advance to ensure availability. However, we do our best to accept last-minute bookings based on our availability.

Question 3

In which cities do you operate?

Accepted Answer

We only accept pickups in our active cities. You can check the list of active cities in real-time at the top of the site (next to the Book button).📍 Currently: Lyon, Grenoble, Saint-Étienne, Valence, Annecy, Chambéry, Bourg-en-Bresse and surroundings (50 km radius).✈️ Once on board, we can take you anywhere in France with no destination limit!

Question 4

Can I book for someone else?

Accepted Answer

Yes, you can book for a third party (family, friend, colleague). Simply provide the passenger's contact information when booking and specify your billing information.

Question 5

How are your rates calculated?

Accepted Answer

Our rates are transparent and based on distance:• 0-50 km: €2.00/km• 50+ km: €2.30/km🎯 Tolls and fuel are included. No hidden fees!

Question 6

Are there additional fees (tolls, fuel)?

Accepted Answer

No, all fees are included in our rate. Highway tolls, fuel and taxes are already included in the displayed price. You only pay the amount shown at booking.

Question 7

What is the minimum ride price?

Accepted Answer

Minimum prices vary by service type:• Airport transfer: €60• City ride (0-5 km): €20• City ride (5-10 km): €25• Hourly rental: €60/hour (minimum 2 hours)

Question 8

Do you offer special rates for long-distance trips?

Accepted Answer

Yes! For trips over 50 km, we apply an advantageous rate of €2.30/km (instead of €2.00/km for the first 50 km).Example: Lyon→Paris (470 km) = approximately €1,066

Question 9

What type of vehicle do you use?

Accepted Answer

We use a Tesla Model 3 Highland 2024, a 100% electric, premium, silent and comfortable vehicle. It offers a spacious interior with vegan leather seats, automatic climate control, 15-inch touchscreen and premium audio system.

Question 10

How many passengers and luggage can be transported?

Accepted Answer

Our Tesla Model 3 can comfortably accommodate up to 4 passengers.🧳 Luggage:• Rear trunk: 2 large suitcases• Front trunk (frunk): 1 cabin suitcase or handbags💡 For specific needs (more luggage), contact us in advance to find a solution.

Question 11

Is the vehicle air-conditioned?

Accepted Answer

Yes, our Tesla Model 3 is equipped with dual-zone automatic climate control that maintains an ideal temperature in all seasons. You can adjust the temperature to your preferences.

Question 12

Is there WiFi and USB ports in the vehicle?

Accepted Answer

Yes, our Tesla is equipped with USB-C ports to charge your devices. Onboard WiFi is available on request. You can also enjoy the Bluetooth audio system to listen to your music.

Question 13

Is the vehicle adapted for people with reduced mobility?

Accepted Answer

Our Tesla Model 3 is accessible but not specially equipped for wheelchairs. We can help you get in/out of the vehicle and fold a standard wheelchair in the trunk. Contact us to discuss your specific needs.

Question 14

What payment methods do you accept?

Accepted Answer

We accept:• Online card payment (Visa, Mastercard, American Express) via Stripe• On-site card (mobile card reader with driver)• Cash (for loyal customers who have completed at least 2 rides)On-site payments are reserved for trusted customers. For your first booking, online card payment is required.

Question 15

When and how am I charged after my booking?

Accepted Answer

🔐 It depends on the payment method chosen:• Online card payment: A deposit may be required at booking. Any remaining balance is settled at the end of the ride.• On-site card: Payment by mobile card reader to the driver on the day of the ride — no online charge.• Cash: Cash payment to the driver on the day of the ride — no online charge.✅ The exact amount and payment method are confirmed when booking.

Question 16

Can I get an invoice for my company?

Accepted Answer

Yes, we provide detailed invoices for all rides. You receive them by email automatically after each trip. Ideal for your professional expense reports.

Question 17

What is your cancellation policy?

Accepted Answer

Our cancellation policy is simple and transparent:📋 Fees based on time before the ride:• More than 12h before: Free (0%)• Between 2h and 12h before: 50% of the price• Less than 2h before: 100% of the price• No-show: 100% of the price💡 The earlier you cancel, the fewer fees!

Question 18

How do I cancel my booking?

Accepted Answer

Several options:• Via the tracking page: Use the tracking link received by email with your PIN code• By phone: 06 27 49 00 65• By email: easyride.provtc@gmail.com⚠️ Remember to cancel as early as possible to avoid fees!

Question 19

Can I cancel for free?

Accepted Answer

Yes! Two cases of free cancellation:1️⃣ Before acceptance: As long as your booking is awaiting acceptance, cancellation is always free (100% refund)2️⃣ After acceptance, more than 12h before the ride: Free cancellation, full refund💰 If we cancel, you are always refunded 100% without any fees.

Question 20

What is the minimum booking time for a ride?

Accepted Answer

⏱️ Minimum 1 hour in advance for online bookings.For an immediate ride (, call us directly at 06 27 49 00 65 to check our real-time availability.

Question 21

What happens if I miss my flight or train?

Accepted Answer

Contact us immediately at 06 27 49 00 65. We will do our best to adapt the booking to the next available time without additional fees, based on our availability and provided you notify us in time.

Question 22

Are drivers professional and trained?

Accepted Answer

Yes, our drivers all hold professional VTC licenses, are insured and experienced. They know the cities where we operate perfectly and are trained to offer premium and courteous service.

Question 23

What should I do in case of flight or train delay?

Accepted Answer

Don't panic! Contact us as soon as possible at 06 27 49 00 65. We track flight and train schedules and adjust pickup time if possible. No additional fees for reasonable flight/train delays.

Question 24

Is the service available 24/7?

Accepted Answer

Yes, we are available 24 hours a day, 7 days a week, including holidays. Whether for an early morning airport transfer or a late evening, we are here for you.

Question 25

Is the vehicle insured and safe?

Accepted Answer

Absolutely. Our Tesla Model 3 is covered by comprehensive professional VTC insurance. The vehicle is equipped with all modern safety systems: multiple airbags, ABS, ESP, stability control and emergency braking assistance.

Question 26

Can I request stops along the way?

Accepted Answer

For short stops (errands, break...), mention it when booking. The rate may be adjusted based on distance and duration. Contact us at 06 27 49 00 65 to discuss your specific needs.

Question 27

How do I create an account?

Accepted Answer

When you make your first booking, an account is automatically created with your email address. You will receive a login link by email (Magic Link) to access your customer area without a password.

Question 28

What is my customer account for?

Accepted Answer

Your customer account allows you to track your bookings in real-time, view your ride history, download your invoices and quotes, and manage your personal information.

Question 29

Can I view my ride history?

Accepted Answer

Yes, once logged in, you have access to the complete history of all your past and upcoming rides. For each booking, you can view the details and download your documents.

Question 30

How do I log in to my account?

Accepted Answer

Go to 'My Account' and enter your email. You will receive a secure login link (Magic Link) valid for 15 minutes to access without a password.

Question 31

Do you have a loyalty program?

Accepted Answer

Yes! Our loyalty program rewards you automatically:• New customer: Card payment required• Loyal customer (2+ rides): Cash payment unlocked• Bronze (8+ rides): -5% on all your rides• Silver (25+ rides): -10% on all your rides• Gold (50+ rides): -15% on all your ridesDiscounts are automatically applied when booking. Your status is visible in your customer area.

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